Refunds and cancellations

We want every Unc Swift order to arrive right. If something goes wrong, here is how refunds and cancellations work.

Cancelling an order

Orders can be cancelled free of charge before a restaurant accepts them. Once an order is being prepared, cancellation may not be possible, or a partial charge may apply to cover ingredients already used.

Missing or incorrect items

Report missing or incorrect items through the app within 24 hours of delivery. We will review the report with the restaurant and issue a refund or credit for the affected items where appropriate.

Late deliveries

Significant delays outside the estimated delivery window may be eligible for a delivery fee refund. This is assessed case by case through support.

How refunds are issued

Refunds are issued to the original payment method for card and mobile money payments, or as Unc Swift credit where applicable. Processing typically takes 3 to 7 business days depending on your provider.

Contact

To request a refund, use the "Get help" option on your order in the app, or contact uncswift@gmail.com.