Unc Swift™ connects customers with partners and couriers. The order is sold and prepared by the partner, and you pay at the door. In cases of refunds, replacements or compensation, the outcome depends on the partner’s terms of service and is usually resolved between the customer and the partner. Where it helps, Unc Swift™ may step in when necessary to support both sides towards a fair outcome, although we cannot promise any particular result.

Cancelling an order

You can cancel an order in the app or on the website before the partner accepts it. Once the partner is preparing your order, whether it can still be cancelled is the partner's decision.

Missing or incorrect items, or an order that is wrong

Check your order when it arrives. If something is missing or incorrect, contact the partner directly and as soon as possible, using the phone number shown on the partner's page or your order. Any refund, replacement or credit follows the partner’s terms of service and is usually agreed between the customer and the partner.

Late or undelivered orders

If your order is late or does not arrive, contact the partner about your order; what can be refunded depends on the partner’s terms of service. You can also report a delivery problem to us through Get help. We will use it to improve the service, and may step in when necessary.

How refunds are made

Because orders are paid at the door and not through Unc Swift™, there is no online charge for us to reverse. If a refund is agreed, it is made by the same means used to pay, or by any other way the customer and the partner agree.

Contact

For anything about your order or a refund, please start with the partner. If you need further help, or to report a problem with the delivery or the app, use "Get help" on your order in the app, or contact uncswift@gmail.com. Unc Swift™ may step in when necessary.