2. Ordering & tracking

Browse partners near you on the Order online page. Each partner page shows their photo gallery, rating, delivery time and full catalogue with item photos and descriptions, pulled live from what that partner has set up, the same data their own Unc Swift Partner dashboard and the customer app read from.

Add items to your cart, one partner at a time (starting a cart from a second partner replaces the first, same rule as the app). Once a courier is assigned to your order, you can watch their live location on the tracking map, on the website and in the app, with the same status steps: placed, preparing, out for delivery, arrived, delivered.

3. Guest checkout & the app

Checkout on the website offers exactly two paths, there is no separate website account or password:

• Guest checkout. Place your order with just a phone number and delivery address, no account needed.
• Continue in the app. If you already have, or install, the Unc Swift™ customer app, this opens it directly. Sign in or join with the same email you used at checkout and your cart, address and order carry straight over, no re-entering anything. If the app is not installed, this takes you to its listing on the Apps page, install it, then sign in or create an account with that same email to pick up exactly where you left off.

Saved addresses, order history, rewards and vouchers only exist inside the app, since the website never creates an account of its own.

4. How pricing works

Partners, vendors and couriers each subscribe to a monthly plan. Every plan starts with a 7 day free trial, billed monthly after that, and can be changed at any time. Customers never pay a subscription, only their order subtotal plus a delivery fee shown up front.

See the pricing page for the full benefit breakdown of each tier. Billing always happens in USD through PayPal Subscriptions; plan prices may be shown converted to your currency for reference only. Item, delivery and order prices are never converted: they are always in the currency of the partner you order from. Upgrades apply immediately, downgrades and cancellations take effect at the end of the current billing cycle, and free trials can be cancelled at no charge before the trial ends.

5. Documents & verification

Verification keeps everyone on Unc Swift™ safe. Documents are uploaded in Unc Swift Partner for partners or in Unc Swift™ Pro for couriers, and reviewed within one business day.

Partner & vendor documents

To register, you need to upload the following for your plan. Everything else is optional at registration and can be added later.

Blue Badge verification

To apply for the Blue Badge (available on selected plans), these documents must all be uploaded:

• National ID / Passport
• Storefront / Premises Photo
• Business / Company Registration
• Local Authority Trading Permit

Added advantage (optional): Municipal Health Certificate and Tax Clearance Certificate. These are not required, but they strengthen your application.

Courier documents

Every courier, on either plan, needs to provide:

6. Billing & payment methods

Paying for an order

Every order is paid at the door. Cash on delivery is accepted everywhere. Other door methods, such as a card machine or mobile money handed to the rider, appear at checkout only when Unc Swift™ has switched them on, and some are limited to signed in customers or to a minimum or maximum order size. A method that does not fit your order is greyed out on the website and replaced by the next one that does in the app. Paying online by card or wallet is not available yet. Some partners restrict which methods they accept, this is always shown before you check out.

If a subscription payment fails

This applies to partner, vendor and courier plan billing, not customer orders. If a monthly payment fails, your account is not suspended immediately:

• First 3 days: a notice appears in the app or Unc Swift Partner. Every feature keeps working normally while you sort out payment.
• After 3 days: the paid tier ends and the account returns to the base tier until payment is resolved; any amount you owe stays on your account. Support can help sort out a failed payment method at any point in this window.

7. Refunds & cancellations

In cases of refunds, the outcome depends on the partner’s terms of service and is usually resolved between the customer and the partner. Unc Swift™ connects customers with the partner and courier. If an item is missing or wrong, or your order never arrives, please contact the partner first. You can also report a delivery or app problem to Unc Swift™ through Get help, and Unc Swift™ may step in when necessary, although we cannot promise any particular outcome.

Full terms, including how cancellation works before a partner starts preparing your order, are in the refunds and cancellations policy.

8. Rewards and vouchers

Rewards and vouchers are a customer benefit, available in the Unc Swift™ customer app under Rewards and Vouchers. There is currently no rewards program for couriers, and nothing needs to be set up on the website, partners manage their own programs entirely from Unc Swift Partner.

Rewards points

Points are per partner, not platform wide. Each participating partner funds and runs its own points program: order from that partner, earn points with them, and level up to unlock offers that partner specifically pays for. A partner that does not run a points program simply will not show a balance. Points and offers are managed entirely by the partner, Unc Swift™ does not set or fund them.

Vouchers

Vouchers are redeemable codes, either applied automatically at checkout or entered by hand, that are also set up per partner, plus occasional platform-wide promotions from Unc Swift™ itself (such as first-order discounts). Redeeming a voucher in the app generates a single-use code shown at pickup or delivery, it is not the same as the shareable promo code.

9. Delivery areas

We currently deliver in Windhoek, Swakopmund, Walvis Bay, Oshakati and Rundu. Open the cities panel for the always up to date list, or check your address at checkout, only serviceable addresses can complete an order.

10. Send a package

Besides food, the Unc Swift™ customer app sends packages from one address to another: a Parcel (by scooter or by car, from N$16) or Cargo (a bakkie from N$100 or a medium truck from N$165). Open the app, tap Parcel or Cargo on Home, set the pickup (Where from) and the delivery address (Where to), add the recipient and order. On the map the pickup is a house (or a shop when it is a business) and the delivery address is a parcel stack for a parcel, a sofa for cargo, and a burger for a standard order. You pay the courier in cash in the local currency, either at pickup or when the recipient receives it, and you see the final price before you order. Until a courier has picked the package up you can cancel it from its tracking screen. If you leave the screen before ordering, nothing is booked and the draft is discarded.

Parcel

For documents, gifts and small boxes, by scooter or by car: one Parcel option, from N$16, and a courier on either vehicle may bring it. There is nothing to measure or weigh. Parcel: up to 15 kg. Choose “Add delivery info” to pick the recipient from your phone book (or type a name and number), say what you are sending and mark it fragile if needed. The recipient gets a tracking link and the courier can call them about the delivery.

Cargo

For furniture, appliances, building materials and moves. Switch to Cargo and tap “Go to order form”: a full-screen form opens (swipe it down or tap the cross to close it). Pick the vehicle body type that fits your load (bakkie or medium truck); the app shows the load space and the heaviest load each one takes, and only offers the types that can carry the trip. The figures below are the ones the app shows, read live from the same settings. Cargo is carried by Express-tier couriers only; Parcel is carried by every courier.

Time calculation. Before you order, the app adds up the courier’s arrival, the drive between the two addresses (from the road route, or the distance at city speed if the route is unavailable) and the time to load and unload, and shows when your cargo should be delivered. These are estimates. The price comes from the distance (and any extra stops), is fixed when you see it, and never changes because of the time estimate. Cargo can have up to 4 loaders, whichever vehicle you pick (the Loaders column shows each vehicle’s limit); each loader is paid on top of the fare and is added to the total you see. Parcels do not offer loaders. Prices depend on your city, the time of day and how many deliveries are being requested compared with the couriers available, so the same trip can cost a little more or less at different times; you always see the final price before you order.

Cargo is carried by Express-plan couriers whose vehicle details and ID we have verified. Parcels (by scooter or car) are carried by couriers on either plan.

11. Partner with us

List your business as a partner on Unc Swift™ through Unc Swift Partner, the partner web dashboard. It runs entirely in your browser, there is nothing to install. Complete onboarding, choose a plan (see section 4) and start receiving orders once your documents are verified, see Partner & vendor documents above.

12. Become a courier

Download the Unc Swift™ Pro app from the Apps page, complete verification (see Courier documents above) and choose a Basic or Express plan. Basic couriers take orders and parcels (by scooter or car); cargo jobs (bakkie, medium truck) are for Express couriers. Most couriers are approved within a day. There is no weekly payroll, you earn the delivery fee for every order the moment the customer’s code is verified at handoff.

13. Support

Visit FAQ for quick answers, or contact us and we will get back to you within one business day. You can also reach support directly from Order History in either the customer app or Unc Swift™ Pro.